Returns & Exchanges

At Innioasis, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all devices in their original condition. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient hardware support process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your device to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

• 3.
  Ship the Device

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery back to our facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.