Frequently Asked Questions
Everything you need to know about your Innioasis experience
What is the typical shipping time for my order?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
Do Innioasis products come with a warranty?
Yes, all our electronic devices include a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions.
What is your return policy for electronics?
We offer a 30-day return window. Products must be returned in their original packaging with all accessories and cables included to qualify for a full refund.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are software updates available for my device?
Yes, we periodically release firmware and software updates to improve performance. You can check for updates in your device settings or on our official support page.